{"id":2291,"date":"2023-09-25T07:27:53","date_gmt":"2023-09-25T07:27:53","guid":{"rendered":"https:\/\/pracmate.com\/helpcenter\/?page_id=2291"},"modified":"2023-09-25T07:27:54","modified_gmt":"2023-09-25T07:27:54","slug":"how-can-i-manage-queries","status":"publish","type":"page","link":"https:\/\/pracmate.com\/helpcenter\/queries\/how-can-i-manage-queries\/","title":{"rendered":"How can I manage queries?"},"content":{"rendered":"\n
Once create new ticket, it will show in list page with particular details showed in below screen shot.<\/p>\n\n\n\n
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On \u201cShow Closed Tickets\u201d checkbox selection, it will show all closed tickets. On uncheck, it will show normal list.<\/li>\n\n\n\n
From particular filter selection, user can sort records accordingly.<\/li>\n\n\n\n
User can search particular records with ticket number & subject from search box.<\/li>\n\n\n\n
User can see ticket number, subject, created on, created by, last updated on, last updated by, Enable Auto Chase, Auto chase interval, status & Action columns.<\/li>\n\n\n\n
It will fetch Enable auto chase & Auto chase interval values from automation settings where user can set values globally. From here user can set query wise reminder days. If user have entered 2 days in auto chase interval field, then it will send automated reminder emails on every 2 days till not received any reply from recipients.<\/li>\n\n\n\n
To delete particular query, user can select \u201cDelete\u201d button from action column. Query will be removed from the list same will reflect to opposite side.<\/li>\n<\/ul>\n\n\n\n
<\/p>\n\n\n\n<\/figure>\n\n\n\n
<\/p>\n\n\n\n
From action column, on chat button selection, it will open chat page where user can chat with opponent. User can attach documents from attach file button. To add comment, user can enter text in comment box & on \u201cPost Comment\u201d button selection, comment will send to opponent. Also all conversations with show in list here with attached files.<\/p>\n\n\n\n
To close ticket, user can select \u201cClose Ticket\u201d button showing besides \u201cPost Comment\u201d button. Once query closed, it will not show in default list.<\/p>\n\n\n\n<\/figure>\n\n\n\n
<\/p>\n\n\n\n
To Reopen closed queries, you need to select \u201cShow Closed Tickets\u201d checkbox. On checkbox selection, it will show all closed tickets in list. Now user need to select \u201cReopen\u201d button showed in action column. On confirmation of reopen ticket popup, query will remove from the closed tickets list & will again show in default list. User can also reopen query from the chat list \u201cReopen Ticket\u201d button.<\/p>\n\n\n\n
<\/p>\n\n\n\n<\/figure>\n\n\n\n
<\/p>\n\n\n\n
From above shared screen shots user can manage client wise queries but to manage all clients\u2019 queries in single page, user can manage it from queries module. Here user can see all clients\u2019 queries. Other actions will remain same as shown above.<\/p>\n\n\n\n
Once create new ticket, it will show in list page with particular details showed in below screen shot. From action column, on chat button selection, it will open chat page where user can chat with opponent. User can attach documents from attach file…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2284,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-2291","page","type-page","status-publish","hentry"],"yoast_head":"\n
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